SmallBizGenius Analysis

Airportrentalcars receives overwhelmingly negative feedback regarding hidden fees, poor customer service, and unreliable reservations. Customers report issues with insurance coverage, unexpected charges, and difficulty contacting customer support for assistance.

Category Breakdown

Scores based on analysis of 24 recent reviews

Customer Service

1.5/10

Customers frequently complain about the lack of responsiveness and unhelpfulness of Airportrentalcars' customer service. Many reviewers state they were unable to contact the company by phone or email to resolve issues with their bookings or refunds. For example, one reviewer said, "Could never get a contact with this company either by phone or email."

10 reviews mention this

Hidden Fees and Unexpected Charges

1.0/10

Several reviewers report encountering hidden fees and unexpected charges that were not disclosed during the booking process. These charges often relate to insurance coverage or deposits required by the rental car companies. One reviewer stated, "A lot of hidden fees and dishonesty. I would suggest to rent physically on the spot."

8 reviews mention this

Reservation Issues

1.2/10

A significant number of reviewers experienced issues with their reservations not being honored by the rental car companies. This resulted in customers being left without a vehicle or having to pay significantly more to rent from another company. As one reviewer noted, "your 'reservation' means nothing and won’t be honored."

7 reviews mention this

Insurance Problems

1.3/10

Several customers report issues with insurance purchased through Airportrentalcars not being accepted by the rental car companies. This forces customers to purchase additional insurance at the rental counter, leading to doubled insurance costs. One reviewer stated, "Don't buy the insurance from airportrentalcars. It will not be accepted at the time of car pickup."

5 reviews mention this

Cancellation Policy

1.1/10

Reviewers express frustration with the cancellation policies, citing high cancellation fees even when canceling well in advance. One reviewer complained about being charged $86 to cancel a $119 rental 14 days before arrival.

3 reviews mention this

Pros & Cons

What Customers Love

Efficient service (in one isolated case) Mentioned 1x
"Apart from the fact that you signed me in for zero damage insurance cover on my car rental, it worked efficiently and I am very happy with the service."

Common Complaints

Hidden fees and dishonest practices lead to inflated rental costs. Mentioned 8x
"They're squeezing customer pocket out. A lot of hidden fees and dishonesty."
Customer service is unresponsive and unhelpful in resolving issues. Mentioned 10x
"Could never get a contact with this company either by phone or email."
Reservations are frequently not honored by rental car companies, leaving customers stranded. Mentioned 7x
"Buyer beware- your “reservation” means nothing and won’t be honored."
Insurance purchased through Airportrentalcars is often not accepted, resulting in double charges. Mentioned 5x
"Don't buy the insurance from airportrentalcars. It will not be accepted at the time of car pickup."
Cancellation policies are punitive, with high fees even for cancellations made well in advance. Mentioned 3x
"My total cost for 3 day rental is $119.00, they charged me $86.00 to cancel. This is absurd."

Common Questions About Airportrentalcars

Answers derived from customer review patterns

Is Airportrentalcars legit and trustworthy?

Based on the available reviews, Airportrentalcars appears to be unreliable and potentially untrustworthy. Many customers report issues with reservations not being honored, hidden fees, and difficulty contacting customer service. Several reviewers explicitly warn against using the site, citing it as a "scam" or a "joke." The overwhelming negative sentiment suggests that customers should exercise extreme caution when considering Airportrentalcars for their rental car needs.

Based on 24 reviews

Does Airportrentalcars have good customer service?

The reviews indicate that Airportrentalcars has poor customer service. Customers frequently complain about the lack of responsiveness and the inability to reach customer support by phone or email. Many reviewers state that they were unable to resolve issues with their bookings or obtain refunds due to the lack of communication from the company. This suggests that customers should not rely on Airportrentalcars for assistance if they encounter problems with their rental car reservations.

Based on 10 reviews

Is Airportrentalcars worth it for small business?

Given the numerous negative reviews and reported issues, Airportrentalcars is likely not worth it for small businesses. The potential for unreliable reservations, hidden fees, and poor customer service could lead to significant inconvenience and financial losses. Small businesses that rely on rental cars for transportation should consider booking directly with reputable rental car companies to ensure a more reliable and predictable experience. The risks associated with Airportrentalcars outweigh any potential cost savings.

Based on 24 reviews

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